Refund & Cancellation Policy

Last updated: September 2026.

Perishable goods

Everything we sell is fresh, cut-to-order food. Because of that, we can't accept returns for change-of-mind, and we don't offer refunds once an order has been picked up in good condition.

Damaged or incorrect items

If something arrives damaged, spoiled, or isn't what you ordered, contact us within 48 hours of pickup at cuajadopr@gmail.com with a photo and your order number. We'll make it right with a replacement at our next pop-up or a refund to your original payment method, at our discretion.

Uncollected orders

Orders not picked up at the event they were reserved for are considered forfeited — we can't hold or re-sell cut, perishable stock. Check the event calendar before ordering to confirm you can make pickup.

In Stock order cancellations

An In Stock order is charged in full at checkout and prepared for the pickup event it was placed for. If you need to cancel before that event, contact us as soon as possible — we can't guarantee a cancellation once the order has already been cut.

Antico pre-orders

Requesting a pre-order doesn't charge you anything — we only charge your card when the order is actually fulfilled. To cancel a pending pre-order before fulfillment, contact us and we'll cancel it with nothing charged.

Turophile Club membership

Cancel your membership any time from your account page. Cancellation stops future billing but doesn't refund the current billing period — you keep member access and any box already scheduled through the end of the period you've paid for.

Contact

Any question about a specific order or charge: email cuajadopr@gmail.com with your order number.